| || Top City Destinations |
1.
New York, NY
2.
San Francisco, CA
3.
Las Vegas, NV
4.
Los Angeles, CA
5.
Orlando, FL
6.
Dallas, TX
7.
Chicago, IL
8.
Washington, D.C.
9.
Boston, MA
10.
New Orleans, LA
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| || FAQ Pages |
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This page provides answers to the most frequently asked questions. Please
scroll through the list to find the information you need. If the question
you have is not found, please contact us.
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 AIRFARE
FAQ |
Making a Reservation
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Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure. Boarding
pass issuance is restricted to the day of the flight. You may request window or
aisle seating on the search form, or special seating arrangements can be entered
in the comments field on the reservation form. |
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What are the restrictions on last-minute
bookings?
To help protect your credit card from fraudulent activity, we take extra time to
verify passenger information. Therefore, reservations must be made at least 24 hours
prior to departure (Central Daylight Time). If the airline you have selected requires
paper tickets you will be notified of delivery options. Naturally if you require
paper tickets, time must be allowed for delivery of the tickets from our US location.
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What is a Valued Airline?
Valued Airline is a preferred carrier that has a committed working relationship
with us. These relationships enable us to offer their best products and service
directly to our customers. |
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| Ticketing |
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What is an eticket?
An eticket, or electronic ticket, represents your reservation for a flight, but
is not in a paper format. You will be supplied a confirmation number as your proof
of purchase. You will not receive a paper ticket. With an eticket, your name and
flight details will be in the airline's computer. An eticket is NOT a boarding pass.
You will still have to check-in to receive your boarding pass.
PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket
purchase in order to receive a boarding pass. Please be certain to print your confirmation
details page or your confirmation email and bring it with you to the airport. Failure
to do so will result in your inability to board your flight. |
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Can I receive a paper ticket?
Airlines charge fees for paper tickets issued when electronic ticketing is available.
Therefore, we issue all tickets electronically unless a paper ticket is required
by the airline. When required, paper tickets do not have additional fees other than
shipping charges. |
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Why do you charge a service fee?
A non-refundable service fee is charged at the time of booking in order to offer
you the lowest prices and access to our customer care agents 7 days a week, 24 hours
a day, and 365 days a year (including holidays). This fee is $10 per ticket. |
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Are taxes included in the price of my fare?
The price of the tickets includes taxes and fees which are imposed on air transportation
by government authorities. Taxes and fees, which may represent a significant portion
of the cost of air travel are either included in the fare or shown separately in
the "TAX" box(es) of the ticket(s). |
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Is my ticket refundable or transferable?
Unfortunately tickets are NOT refundable or transferable. |
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What are the fees for changing my ticket?
Some major airline carriers, including but not limited to, US Airways, American
and Delta, have changed their exchange policies for non-refundable tickets. Changes
to tickets prior to departure date may result in large change fees plus additional
applicable charges. On your departure date, the airline may charge additional fees
for stand-by passengers. After departure, your ticket may have no residual value. |
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Is any type of cancellation insurance
available?
No, cancellation insurance is not available. |
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What is a back to back ticket?
When coupons from two or more tickets are issued at round trip fares for the purpose
of circumventing restrictions. Airlines and travel agents are prohibited from issuing
such tickets. Each airline reserves the right to deny transportation to passengers
found using tickets in this manner. Travelers will be responsible for the difference
between the fare paid and the fare of the actual itinerary. |
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At the Airport |
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Should I still check-in?
If you have reserved a seat assignment, you must still check-in. Reserved seats
are subject to cancellation if not claimed at least 30 minutes prior to scheduled
departure time (45 minutes for non-US and overseas flights). |
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What is required when I check-in?
ALL ticketed passengers must show a government issued photo identification at check-in.
Children must have a parent present at check-in. Tickets, or eticket reservations
must be in each passenger's name as it appears on the photo identification. |
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What is required with non-US travel?
An international trip may require valid travel documents such as, but not limited
to:
- passport
- visa
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return journey or continuance of your trip
- or ANY combination thereof.
We are NOT responsible for your travel documents. You are responsible for acquiring
the proper documentation. Concerns about the required travel documents may be resolved
by contacting the appropriate consulate, embassy, or government agency. |
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What is a schedule change?
Schedule changes are made by the airline when it changes flight times or numbers
at its discretion. If known about in advance, we will send changes to you prior
to your flight. Often schedule changes are unexpected and at the last minute. You
may want to call the airline 24 hours prior to your departure time to check your
flight schedule. |
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What are the luggage limitations?
In general, you are allowed two items of checked baggage per person and one personal
and one carry-on item. Luggage requirements can vary by airline and may change due
to security or other regulations. Airlines reserve the right to assess an additional
charge at the time of check in for three or more pieces of luggage and/or for non-standard
luggage. |
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Can I fly stand-by?
Stand-by availability is at the discretion of the airline. Additionally, some airlines
may charge fees for flying stand-by on the same day as your departure. |
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Traveling with Children |
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What services are offered for children traveling alone?
Tickets for children under the age of 14 who are travelling alone are not bookable
on this site. In general, minors under the age of 18, traveling alone, may be subject
to unaccompanied minor fees as determined by the selected airline. Many airlines
provide or require all unaccompanied children to be escorted from point of check-in
to the airplane where the child is placed in the care of a flight attendant. This
service, called unaccompanied minor service, may result in a fee of $30 or more
per flight segment. A parent MUST be present at check-in when a child is traveling
alone. Some airlines prohibit children traveling alone from flying on the last connecting
flight of the day. Please contact the airline directly to determine what requirements
and fees are involved. |
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Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a seat. Once children
reach their second birthday, they must be seated in an approved seat. One infant
is permitted to travel free on US domestic flights for each passenger paying adult
fare who is at least 12 years of age. Each additional child under 2 years of age
accompanying the same adult passenger will pay the applicable accompanied child's
fare whether they are occupying a seat or not. |
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What are International travel restrictions
for children?
For non-US travel, an infant pays 10 percent of the applicable adult fare. All infants
must have a ticket to travel. Children ages 2-11 years of age receive a discounted
fare decided by the airline. Passengers 16 years of age or younger MUST be accompanied
by an adult. |
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Miscellaneous |
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What is the Refund Policy?
We strive to provide the best service possible and will work on behalf of our clients
to rectify any regrettable circumstances pertaining to your reservation. However,
we act only as an independent agent to secure services of an air carrier, car rental
supplier, hotel, or other travel related supplier. Therefore, we have no control
over personnel, equipment, or operations of these suppliers and shall not be held
liable for any inconvenience, personal injury, property damage, or other loss incurred
as a result of any wrongful acts, omissions, or default on the part of the suppliers.
All grievances must be reported with any and all supporting documentation to us
within 60 days of the mailing of the first credit card statement showing any discrepancies
for billing and payment issues or within 60 days after the completion of travel
services provided. |
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What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address
to use to make inquires about your request. Our qualified and friendly agents are
available 24-hours a day, 7 days a week, 365 days a year (including holidays) to
answer your questions. All you have to do is ask. |
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What happens if after I purchase my ticket
the airline goes bankrupt before I travel?
If you have purchased a ticket on a US airline that ceases operations, you may be
able to stand-by for a flight on another US airline. Section 145 of the US Aviation
and Transportation Security Act "requires, at a minimum, that passengers holding
valid confirmed tickets, whether paper or electronic, of the insolvent or bankrupt
carrier must be transported by other carriers who operate on the route for which
the passenger is ticketed on a space-available basis on the date of travel shown
on the ticket or other documentation demonstrating e-ticketing, without significant
additional charges." The amount of additional charges are at the discretion of the
accommodating airline. This provision applies only on US airlines if you make "alternative
arrangement within 60 days after the date on which that passenger's air transportation
was suspended,interrupted, or discontinued (without regard to the originally scheduled
travel date on the ticket)." Non-US airlines are not required to comply with the
above. |
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Do I need a visa to enter the country
I am visiting or traveling through?
Every country has its own laws regarding entrance by non-citizens. Please check
the specific laws governing the country you are visiting. It is your sole responsibility
to obtain all necessary documentation prior to your departure. Regardless of the
ticket you purchase, applicable immigration laws apply.
Please note that a new United States regulation is in enforcement that requires
citizens from some countries to obtain a visa if their flight is stopping over
in the US, even if the US is not the final destination .
In addition, citizens from waiver-countries visiting the US, should be aware
that per the US Department of State, ”Starting October 26, 2004, travelers entering
the United States under the Visa Waiver Program must have a machine-readable passport.
Any traveler without a machine-readable passport will be required to obtain a
visa before coming to the United States.” For more information on US visa regulations
visit http://unitedstatesvisas.gov/index.html.
Please check all appropriate laws for the the country you are visiting.
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2004 StayAtHotels.com
